FAQ

Where do you ship?

We ship within the United States only. Standard shipping is free on every order, with no minimum purchase.

When will an order arrive?

Processing usually takes 1–2 business days, followed by an estimated 4–6 business days in standard transit. Business days exclude weekends and U.S. public holidays. Arrival dates are estimates.

How do I track or change an order?

Tracking is shared when provided by the carrier. Contact us quickly about an address change or cancellation; changes may be impossible after dispatch.

Can I return an item?

Request a return of an eligible unused item in its original condition and packaging within 30 days after delivery. Include an order number or proof of purchase. We cover shipping for approved eligible returns.

When will I be refunded?

We issue an approved refund to the original payment method within 10 business days after the return is received and reviewed. Your payment provider may take longer to post it.

What if an item is damaged, missing, or incorrect?

Contact us with the order details and photographs when helpful. We will review the issue and offer an appropriate remedy.

Which payments are accepted, and what about taxes?

The payment methods actually available and applicable tax are shown at checkout before an order is placed. Prices are in USD; there are no international shipments or import duties for this store.

How can I contact you?

Drinkware District, 195 East 56 Street, Brooklyn, NY 11203, USA. Telephone: +1 347-430-0871.